Road Runner Sports
Reviews and Complaints
Keeps your CC and keeps charging it
Lost my return / No refund
- Wide selection of running shoes
- No way to track items being returned
- Lost my returns no refund and no communication
- Poor on-line customer order history
Preferred solution: Full refund
Return policy lie
never taken the time to write a negative review in my life... but I am today!!
I ordered a pair of very expensive adidas ultraboost shoes. I received them and immediately tried them on and discovered they were too tight for me, as the reviews had indicated they might run a little small. Because these are particularly expensive shoes, I was sensitive to the fact that I would need a refund if they weren't a good fit. I was incredibly deliberate and intentional to try these on only in my home and only to walk on rug/carpet.
When I promptly determined they were too tight I immediately shipped back to RRS. Weeks later, after no refund correspondence, I called RRS to find out that I was only allowed to receive a store credit because "there was dirt on the bottom sole." I explained to the nice lady that, to the contrary, there is no way on earth that I could have been more intentional for there NOT to be a single sign of wear. It is not possible that you could try this shoe on in the store and show less on the sole. I should have taken pictures before I sent back for this reason, so that I could prove my diligence with this issue.
The lady I spoke with was nice, as she explained that they cant go against the decision of the person in receiving.
Sooo, despite my detailed diligence to avoid any opportunity to NOT receive a refund, I don't get the refund because some nameless guy in receiving says so!! And let me be clear that I would not be taking time to write this if I did not take beyond normal steps to respect the return policy.
RRS simply did not want to return my money and established their own justification, and there is nothing I can do about it... except write a review I suppose
Preferred solution: Full refund
VIP Upsell
Don't purchase at Road Runner Sports!
Road Runner Sports charged me for membership after I bought goods
Road Runner VIP Membership is a Scam
This is a scam & the only thing I'm surprised at is that authorities are not investigating OR this has not made the news. When you buy shoes, you also agree thru the fine print to a $24.99 or $27.99 VIP membership that supposedly you can cancel at any time.
So the first surprise is the charge that shows up annually. And RoadRunner is hoping you won't notice & they roll the $24.99 or $27.99 charge forever. The fun begins when you do notice and this is how it goes: 1) You call them to cancel & RoadRunner's customer rep says they cannot find any record of any purchase & simply to call your credit card company & cancel through them b/c it must be their error; 2) You call the credit card company & they cancel the charge pending the investigation of the charge; 3) When the Credit card company calls RoadRunner VIP, they actually provide the credit card company with supporting documentation & an explanation of the charge and further state when the membership was purchased, I was advised that it will renew automatically. In addition, when the Credit card company sent me the documentation that RoadRunner sent them supporting the documentation, I noticed that they had changed our address as well as ONE digit in the last 4 digits of our phone number -- likely to make it more difficult to track; 4) FURTHERMORE -- they tell the credit card company that they (I'm reading right off the letter) "do not see any attempt of canceling the membership." An absolute lie.
5) The Credit card company then re-instates the charge, attaches proof (complete with incorrect address & phone number); 6) Then you go through the same thing again....and again.
It has been said to "just cancel your change the number on your card or have the credit card company place a merchant block on RoadRunner". A friend of ours who went though the same thing did change his credit card number & Roadrunner responded by sending the $27.99 charge to a collection agency which he is now fighting.
It's like pulling teth for a refund!
- Getting a refund
Preferred solution: Full refund
Road Runner Sports - Membership Review
A COMPLETE SCAM
Asics Gel Kayano 22 Review
Renewal of Roadrunner VIP needs to be cancelled
Preferred solution: Full refund
Roadrunner Sports VIP Club Charge for $44.99
My daughter had signed up for their VIP club about a year ago thinking it was no cost. 2 months ago I went with her and paid for her (roughly) $5 purchase at which time they looked her up as a 'club member' and gave her 'points' credit.
Today my card was charged $44.99 for the VIP club renewal. Customer service states that anytime a purchase is made, the card is added to the VIP member account and charges are automatically made to any card connected with the account.
They were helpful and refunded the $44.99. Shame on them for storing my card# without permission.
Increases price of items by 40% after order
- Unethical
- Poor customer service
- Changes prices
Preferred solution: Full refund
Running the marathon without the shoes
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I am having an issue also. No return label included with the new running shoes.
UPS unable to return them. I cant get in touch with 1-800 number. They tell me to go online.
Online is no help. Never again will I deal with Road Runner sports.
This gentleman's review is a big help. I just received my shipment of a new pair of Hoka One One's.
I immediately tried them on and found that they were way too small and the width was too tight to be comfortable. I have diabetes and neuropathy so when I pay a lot of money for a pair of shoes that are supposed to fit right I expect to get my money returned when I request it.
The shoes also made my feet look like they are a size 15 instead of a 9 1/2. I am 72 years old and these shoes, even if they fit correctly, would be a major tripping hazard for me.
I had a similar experience!