Road Runner Sports Complaints and Reviews

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  • Customers like
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  • Customers don't like
    • Unethical1
    • Changes prices1
    • Poor customer service1

  • Jul 11
  • Sport
  • Shrewsbury, New Jersey
  • Road Runner Sports Vip Family Membership
  • 2
  • REVIEW RATING 4/5

When I signed up or better yet, I thought I told the clerk to cancel and now I am receiving all these annually renewals that I did not approve. Please immediately cancel this account for I don't even shop at roadrunner and refund my money back to my bank account. My name is Ella Brewer, Tinton Falls, NJ. I went to your store in Shrewsbury, New Jersey. I called your 800 number and only got no... Read more

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  • Jan 01
  • Sport
  • Bendorf, Rheinland-Pfalz
  • Running Gear
  • 5
  • REVIEW RATING 4/5

After placing my order, I received an email stating they were unable to ship one of the items I ordered. I was fine with that, I can understand that inventory mistakes happen. Later, I found that they had increased the price of the remaining items by 40% and I was not given an opportunity to cancel my order. I'm continuing to work with customer service, representatives named Colleen O., Will, and... Read more

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  • Jul 13, 2013
  • Footwear and Clothing
  • Glendale, Arizona
  • Nike Shoes
  • 1
  • 1
  • 8
  • REVIEW RATING 3/5

Think my surprise when I ordered two pair of Nike running shoes with promise to process in two hours and ship out to be delivered within three days and........no shoes. I received email stating processed on July 10 and shipped out to be delivered in three days..that being July 13th. Saturday night phoned Roadrunner Sports asking for explanation..None given other than shoes would not be... Read more

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  • Apr 22, 2013
  • Shipping
  • 15
  • REVIEW RATING 1/5

AFTER SUMMITING A ORDER TO AFFORDABLE CHAIRS, ROADRUNNER TRUCK PICK UP ORDER 2 CARTONS WHERE TO SHIPPED ROAD RUNNER SAID THEY CAN NOT PICK UP THE ITEMS BECAUSE THERE WAS ONLY ONE PALLET,HERE WHERE IT GETS GOOD THERE WAS TWO CARTONS ON ONE THE PALLET.I GUESS TWO CARTONS ON ONE PALLET DOESN'T ADD UP TO 2 CARTONS. THEN WHEN ROADRUNNER TRUCKING FINALY FIGURE IT OUT AND DELIVERD THEM THEY WANTED... Read more

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  • Mar 17, 2013
  • Sport
  • San Diego, California
  • 1
  • 1
  • 28
  • REVIEW RATING 2/5

Random Charge from Road Runner showed up on my Credit Card. I purchased shoes from them ove 4 years ago, and just now realized they have been charging my card 24.99 every year. Never authorized. Worse, any card I used expired years ago, meaning they are auto changing expiration dates as well. Random Charge from Road Runner showed up on my Credit Card. I purchased shoes from them ove 4 years ago,... Read more

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  • Nov 23, 2012
  • Products
  • Worcester, Massachusetts
  • Running Sneakers
  • 25
  • REVIEW RATING 1/5

Purchased a pair of running sneakers last year and they charged my credit card for 24.99 a year later for an annual membership that I never agreed to. I will never spend another dime at your store. This should be illegal. Fookin Crooks !! I am waiting for my refund but the point is that they went into my account and illegally withdrew 24.99. Where exactly is the 'annual membership' that I... Read more

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